[China Glass Network] From the perspective of sales psychology, always questioning the customer's understanding, the customer will certainly be dissatisfied, and the customer will not feel the minimum respect, which will lead to rebellious psychology. Such a conversation can be said to be sales. A big bogey in the middle!
In addition to the above-mentioned salespersons need to remember the way of speaking, there are some words that the salesperson can't say if they are killed! Do you know what it is? Then I will tell you.
Not subjective issues
In business negotiations, salespeople are better off not talking to customers about topics that are not related to your sales promotion. If you want to say something like "the sun is big today". It is better not to participate in political, religious and other topics involving subjective consciousness. Whether you are right or wrong, these have no real meaning for your sales!
Some newcomers, due to their short-term experience and lack of experience, will inevitably have time to discuss subjective issues with their clients. The face is red and thick, it seems to "take the upper hand", but unfortunately, a business has been blown up! What is the significance of such a quarrel? Experienced old salesman, began to discuss with the customer's point of view But in the debate, the topic will be directed to the products being promoted. For things that are not related to sales, the sales staff should put them all down, try to put an end to them, and keep silent, because subjective issues have no benefit to our sales!
Do not say exaggerated words
Don't exaggerate the function of the product! Because the customer will understand in the future that what you said is true or false. The salesperson can't exaggerate the function and value of the product for the temporary sales performance. The result is like a "time bomb". Once it explodes, the consequences will be unimaginable!
Any product has a deficiency, the salesperson must objectively and clearly help customers analyze the advantages and disadvantages of their products, help customers familiar with the products and markets, and let customers convinced. Be aware that any deception and lies are the natural enemies of sales!
Don't talk about privacy issues
We need to understand the psychology of our customers, not to understand the privacy of our customers, not to talk about our privacy as a talk with our customers! Talking about privacy is also a common mistake made by many salesmen. "I talk about my privacy. Question, what does it matter? Wrong! Even if you only talk about your privacy, put your marriage, life, finances, etc., what is the significance of your sales? No! This kind of "gossip" talk It makes no sense, wastes time, and wastes your business opportunities!
Less questioning topics
When talking to customers, are you constantly asking customers questions such as "Do you understand?", "Do you know?", "Do you understand what I mean?" If you are worried that the customer can't understand you, keep on The land questioned their words in a teacher's tone, and the customer would definitely be disgusted. From the perspective of sales psychology, always questioning the customer's understanding, the customer will certainly be dissatisfied, and the customer will not feel the minimum respect, which will lead to rebellious psychology. Such a conversation can be said to be a big bogey in sales. !
If you are really worried that the customer doesn't understand your explanation, you may want to use the temptation to understand each other: "Do you have a place that I need to elaborate?" This will make the customer accept you better. Give the salesman a piece of advice: Don't treat customers as fools, customers are always smarter than us, don't use our blind spots to replace their advantages at will!
Avoiding indecent words
Everyone wants to get along with those who have a well-being and level, and are unwilling to interact with those who are "stubborn" or "exported into dirty." In our sales, sales staff must not talk about indecent words, indecent words will inevitably have a negative impact on our sales!
For example, if you are a life insurance salesperson, when you talk to your customers, you should avoid words such as “deathâ€, “no life†and “completedâ€. Those experienced salesmen often substitute euphemistic words for these more sensitive words, such as "losing life" and "going out and not coming back". Indecent words, people do not like to listen, the personal image of the sales staff will be greatly reduced, this must be avoided in the sales process! We must pay attention to, perhaps elegant talk will let you embark on a shortcut to success!
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