After the cashmere shirt was worn, the left sleeve was slit.
The purchase of cashmere sweater left-sleeved seams left, how to safeguard their rights? Recently, the public Ms. Yang spent 2,850 yuan to buy a cashmere sweater in the Square of Harmony encountered this problem. The merchant stated that there was no problem with the quality of the product and it was necessary to issue a quality inspection report before it could be replaced. The reporter learned from the interview that this issue involves the problem of the distortion rate of clothing and that quality inspections can be conducted by the Fiber Inspection Bureau of Shandong Province.
Text / film reporter Ren Leilei Consumers reflect >> cashmere sweater seam running back trouble Ms. Yang said last September in a store in Harmony Plaza spent 2,850 yuan to buy a green cashmere sweater. Due to the warmer weather at that time, Ms. Yang did not wear it. It was not until November last year that it was worn out. However, after wearing for a period of time, it was found that there was a deviation in the left sleeve of the clothes. "It was okay when the clothes were just put on. After wearing them for a while, the left sleeve was misaligned and it became more and more serious."
At the end of December last year, Ms. Yang returned to the store. At the time, she and the staff in the store repeatedly negotiated, the staff agreed to give her a piece of the same paragraph clothes. After the replacement, Ms. Yang found that the problem still exists. So after New Year's Day, Ms. Yang went to the store to request a return. But this time the merchant refused to give her a return.
Ms. Jiang, the manager of the store, raised the matter and was also aggrieved. Ms. Jiang said that she did not want to give consumers a return, but that the time spent on the clothes was too long. “According to common sense, our clothes can be exchanged within one month, and we can’t exchange goods for more than one month. The clothes had been washed twice, and the cuffs were worn out. The staff in the shop had also returned goods for the purpose of serving the consumers."
“The second time the consumer came back again, we didn’t agree in the store.†Ms. Jiang said: “We have issued a quality inspection report and factory clearance certificate to consumers, but consumers do not recognize it.â€
Ms. Jiang said that Ms. Yang's case is a case in point. If Ms. Yang thinks there are problems with product quality, she can go to the relevant departments to make complaints and tests. “If the quality supervision department proves that the clothes do have problems, we can give it back and Take the quality inspection fee."
Industry and commerce departments >> There is no quality inspection report that can only be used to coordinate how clothing should be detected. This can make Ms. Yang difficult. Ms. Yang said: “We usually only know that the quality of the material, quality, abrasion resistance, and fade quality of the clothes can be detected. However, it is really not known how the center deviation will be detected.â€
Ms. Yang consulted the Consumer Protection Section of Huaiyin District. The Consumer Protection Section staff advised her to go to the Quality Inspection Bureau to testify that the product had quality problems before he could ask the dealer to return the product.
Huaiyin District Consumer Protection Section staff told reporters that if consumers encounter consumer disputes, consumer protection agencies can be in accordance with the "Consumer Protection Law" to deal with both parties. However, if coordination between the two parties is unsuccessful, the consumer protection department cannot force one party to compromise. If the consumer can issue a quality inspection report of the quality supervision department to prove that the product does have quality problems, the industry and commerce department will investigate and punish the product according to relevant regulations and penalize the business.
When Ms. Yang was consulted with the Quality Supervision Department of Jinan City, she was informed that the quality supervision department of the Municipality was unable to detect such quality problems and advised her to consult the Fiber Inspection Bureau of Shandong Province (hereinafter referred to as the Fiber Inspection Bureau). "When I called for consultation, the quality inspection department said that the clothes that had been passed could not be tested."
Ms. Yang’s brain trouble is to detect the distortion of this piece of clothing.
Fiber Inspection Bureau >> Clothing distortion can be detected but subject to certain conditions Fibre Inspection Bureau staff told reporters that cashmere sweater according to its different materials, there are different national standards, the most important standard for cashmere sweater is "FZ/T73009-2009 FZ cashmere Knitwear standard.
Ms. Yang’s problems include garment twist rate, clothes twist rate, water wash distortion, and appearance distortion. If it is the problem of water-washing distortion, the clothing to be tested must first meet the conditions that the garment is not worn and washed; if it is a problem of appearance distortion, such as the problem of unfavorable buttons, improperly studded clothes, etc., It can be clothes that have been washed but not washed.
Ms. Yang’s situation is in line with what kind of conditions, and she needs to see the physical object before making a decision. Only after determining which kind of twisting situation, according to the material material design and detection method, determine whether the twist rate meets the national standard requirements of the clothing. "It is recommended that Ms. Yang take her clothes to the Fiber Inspection Bureau and hand them over to experts for standard judgments, and then use this to judge whether or not a quality inspection report can be issued."
The staff of the Fiber Inspection Bureau stated that daily consumers only know that the quality of clothing materials, wear-resistance, water wash-out and other quality issues can be tested, and few people know that the degree of distortion of clothes can also be detected. "Distortion of clothes is also an aspect of product quality, and the Bureau of Quality Supervision can conduct inspections."
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